Shipping & Returns

 

Shipping Policy

Free express (same day) shipping upon net purchase of  EUR€55 (HK$500) or above.
Free regular shipping upon net purchase of
EUR€55 (HK$500) above. For orders less than EUR€55 (HK$500) , EUR€3 (HK$26) delivery charges apply.
For regular shipping, orders should reach destinated address within 3-5 days upon transaction.  

 

 

Return & Exchange Policy

Comprehensive sales service Nikaïa Boutique De Style Français is committed to providing customers with the most comprehensive sales service. Customer who purchases any product in our store or Online or has any questions (such as the method of use or procedures) can call +852 6598 1591 or email (info@nikaiaboutique.com) and provide with receipt or your name, membership no. and contact number, we will answer and follow-up.

 

 

Goods Exchange

 

In order to ensure the quality of products, we often inspect the goods before they are sold. However the long-distance journey may cause problems from time to time. To provide the best assurance to consumers, we adopt a "7 days replacement service for problem product', which allows you to shop without worries. Customers who purchase or receive the product within 7 days with receipt, if the product is found to have any problems when you need to replace, you can call any of our stores or email info@nikaiaboutique.com.

 

 

Product Replacement and Conditions

Goods should remain with intact packaging for exchange. Original receipt is required. Exchanges are performed at our shops (except for overseas customers). NIKAÏA BOUTIQUE DE STYLE FRANÇAIS will bear the shipping cost for Overseas customers if the exchange is caused by us. As for other reasons, overseas customers are to pay the shipping cost on the replacement of goods.

 

 

When we do NOT accept Exchanges

We sorry that we do accept exchange in the following circumstances:

 

Goods sold for more than 7 days;

 

The product has been opened (except deterioration) or used more than 50 %

 

Improper use or damage to goods caused by human factors

 

Lost Order delivery note or receipt.

 

Allergic reactions (not suitable for the customer to use the product). If customers find sensitive with the products, it may be unsuitable for the customer to use the product. NIKAÏA BOUTIQUE does not has any liability or bear any associated costs.

Product that has gone bad" but is used more than 50% of the original capacity. If customer suspects that product has gone bad", we will direct the issue to the relevant manufacturer or distributor for inspection and verification. The normal processing time is one month. If the product is deemed deteriorated, we are willing to accept exchanges.

Product that is not in original condition, damaged or fragmented

Product that already shown not accepted for return or with special discount.

Any free gifts, accessories and trial gifts.